FAQ
Frequently Asked Questions
Find answers to the most common questions about our products and services.
Orders & Shipping
Q: Where do you ship?
A: We currently ship within the United Kingdom and to the United States.
Q: How long does delivery take?
A: UK orders usually arrive within 2-3 working days. For the United States, delivery typically takes 7-10 working days.
Q: Can I track my order?
A: Yes, once your order has been dispatched, you’ll receive a confirmation email with tracking details.
Returns & Exchanges
Q: Can I return or exchange my order?
A: Yes. UK orders may be returned or exchanged within 30 days, provided items are unworn, unused, and in their original packaging with tags attached.
Different returns and exchange rules apply to orders shipped to the United States. Full details can be found in our US Shipping, Returns & Refunds Policy.
Q: How do I start a return?
A: Our full returns policy can be found here.
Products & Care
Q: What materials are used in Flag & Lace pyjamas?
A: Our pyjamas are crafted from premium satin with lace trims, designed for comfort and elegance.
Q: How do I care for my Flag & Lace pyjamas?
A: We recommend hand washing in cold water, avoiding bleach, and drying flat in the shade. Iron on low heat inside out, and do not iron directly over graphics or embroidery.
Payments Methods
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna, and Shop Pay.
Contact
Q: How can I contact you?
A: You can email us at info@flagandlace.com or message us on Instagram @flagandlace. We aim to respond within 24 hours.
